Question 1

What’s the burn time for your candles?

Accepted Answer

Our candles burn for over 40 hours in a 30cl container. Each session can last more than 8 hours, giving you long-lasting enjoyment.

Question 2

Can I leave a candle burning when I’m not around?

Accepted Answer

No, it’s never safe to leave a candle burning when you’re not around. Always extinguish it before leaving the room or going to sleep, and keep it away from anything flammable.

Question 3

What do I do if my candles is becoming too hot?

Accepted Answer

It is necessary for the candle wax to melt, however if you candle container becomes too hot extinguish the candle and allow it to cool before repeating the relighting process.

Question 4

Do I need to trim my candle wick between initial lighting and relighting?

Accepted Answer

For wooden wick we advise that you maintain at least a quarter inch of wick before relighting to encourage a full pool. Some wick will burn to the length required (cotton wicks) but it is important to remove the access burned wick prior to relighting.

Question 5

Are your candles made with natural wax?

Accepted Answer

Yes, all our candles are made with 100% natural wax blends. We use pure soy wax for soy candles and 100% vegetable wax for vegetable wax candles, offering a cleaner and healthier burn.

Question 6

What kind of wax do you use for essential oil candles?

Accepted Answer

Our essential oil candles are made with 100% vegetable wax which is free from soy.

Question 7

Can I reuse the candle containers?

Accepted Answer

Yes, you can reuse our glass containers! Once the candle is finished, simply clean them out and use them for storage or decoration.

Question 8

How do cotton wicks compare to wooden wicks?

Accepted Answer

Wooden wicks and cotton wicks each have their unique benefits. Wooden wicks offer a more even burn and a modern touch, but may take up to 10 seconds to relight and require trimming. Cotton wicks are easier to relight and stay lit longer without much maintenance. Both types are natural and provide a clean, healthy burn. Your choice depends on your preference.

Question 9

Can I order your products internationally?

Accepted Answer

Yes, we offer international shipping for wholesale orders. For smaller orders, please contact us directly to discuss options. We’re based in the UK and primarily ship within the country.

Question 10

Do you offer custom candle orders?

Accepted Answer

Yes, we do offer custom candle orders. Please submit your request through our contact form on the wholesale page, and we will review it for consideration.

FREQUENTLY ASKED QUESTIONS